New refrigerators, ovens and dishwashers come with all sorts of novel features - you can see your vacation photos on a screen on your fridge door, remotely monitor food temperature or connect your dishwasher to the internet. They’re also less expensive and more efficient than in decades past.
But many of the latest models of kitchen appliances have shorter life spans than those of yesteryear. Thanks to how complex they are, they require maintenance sooner, and the cost of repair often rivals the price tag of a new appliance altogether. Plus, it turns out a lot of people simply aren’t using most of the newfangled features.
Probably nobody knows the particular limitations of new appliances better than the people tasked with repairing them.
“We used to be able to tell people a dishwasher could last 15 years. And now you’re lucky to get five to seven out of a dishwasher,” says David Costanzo, owner of Appliance King of America in Boynton Beach, Fla.
At home, Costanzo has a totally original GE fridge from 1935 that he says “works perfectly,” but these days, “you’re lucky to get 10 to 15 years out of a refrigerator. And 10 to 15 years ago, that number was closer to 20 years.”
One major culprit is the switch from mechanical to electrical systems powering the appliances.
“There are a lot more sensors in appliances,” says Darin Williams, owner of Reliable Appliance in Anchorage. “Now, you have digital integration into motors versus strictly mechanical motors. And so with a lot of things being geared more towards digital, those types of components are more apt to fail than something that is analog and mechanical.”
On a modern appliance, you’re less likely to turn a dial that triggers a motor (a mechanical system) than press a button on a screen that connects a bunch of tiny components to a motherboard (digital integration). More complexity means more can go wrong.