Brittany McGibbon's heart sank as she left her porch.
It had been two weeks since a man tapped on her vehicle's window with a gun in an attempt to steal her Kia Sorento. She was able to drive away before he could open her door. But on April 29, the St. Paul resident looked up from her phone to see that both her vehicle and her husband's were gone. Only scattered shards of glass remained.
"I was just like, 'This is going to be such a nightmare,' " McGibbon, 36, said. "I guess I didn't expect, ever, [for] this to happen to us."
Her family is not alone.
A surge of Kia and Hyundai vehicle thefts has struck St. Paul, vexing residents, police and car manufacturers. But the problem is national, and officials say they have few means to fix it.
Police found McGibbon's stolen Kia 36 hours later with dents, a broken window, and purses and wallets that did not belong to her.
The insurance company said her car was totaled. After waiting three weeks for approval to pay for a rental car, she found that there were few left to choose from. One customer told McGibbon that his car was stolen, too.
"The people there were like, 'You guys are the 10th people today to come in because of a stolen car,' " McGibbon said. "The whole situation was just inconvenient and annoying and frustrating."